The documents below govern the use of this website and our services.
Eaglebridgecargo is a freight and cargo brokerage operating at 8213 Claridge Dr., Joliet, IL 60431, reachable at
(779) 279-2200 or
cargo@eaglebridgecargo.com.
The three documents below — our Privacy Policy, Refund Policy, and Terms and Conditions — govern your use of this website (eaglebridgecargo.com) and of any services booked through us. Please read the section relevant to your question, or use the shortcuts below to jump straight to it.
1. Privacy Policy
Last updated August 3, 2026
Our commitment at Eaglebridgecargo ("we," "us," or "our") is safeguarding your privacy.
When you visit our website eaglebridgecargo.com and use our services, this privacy statement describes how we gather, use, and safeguard your information.
Details We Acquired
Personal Information: Name, email address, phone number, shipping addresses, and any other information you freely supply upon calling or booking a shipment.
Non-Personal Information: Operating system, IP address, browser type, and usage statistics to assist in the development of our website and offerings.
How We Use Your Data
We use your data for the following:
To provide, preserve, and enhance our offerings.
To interact with you including updating you and answering questions.
To track use and examine trends to improve our products.
To enforce our terms and fulfill legal responsibilities.
Tracking Technology and Cookies
We might gather data about your browsing behavior using cookies and related tracking technologies. Your browser settings let you manage cookies.
Distributing Your Data
We neither rent nor sell your personal data to outside companies. Under strict confidentiality agreements, we may share your information:
With carriers, customs brokers, and payment processors necessary to complete your shipment;
Should legislation or legal requests demand it.
Data Cybersecurity
We put reasonable security policies in place to guard your data from illegal access, disclosure, modification, and destruction. None of any method of transmission over the Internet or electronic storage, though, is absolutely safe.
Links from Other Websites
Links on our website could point to outside websites. We have no bearing on the privacy policies of those outside websites. Please have a look over their privacy policies.
Children's Confidentiality
Our services are not meant for people less than eighteen. We neither intentionally gather personal data from minors. Should we find out we have gathered such data, we will act to delete it.
Your Rights
Depending on your state, you may have particular rights about your personal information — that is, access, correct, or delete rights. Please contact us using the information below to exercise your rights.
Updates to This Privacy Policy
We occasionally might change this privacy policy. Any changes will show right away on our website. For the most current information, we advise you to routinely review this policy.
Contact Details
Should you have questions or concerns regarding this Privacy Policy, kindly get in touch with us at cargo@eaglebridgecargo.com.
2. Refund Policy
Last updated August 3, 2026
At Eaglebridgecargo we strive to move every shipment on time and as quoted. Please see our refund and delay policy below.
General Policy
On all services booked, we guarantee 7 days of satisfaction following delivery. Should an issue arise with your shipment, kindly contact us within this time to address it.
Services Rendered
Freight & Cargo Shipments: Once a shipment has been picked up by the assigned carrier, the booking is considered active. If a delay or service failure occurs on our end, we will work to resolve it and may offer a partial credit depending on the circumstances.
Warehousing (Monthly): Should you cancel mid-month, we will refund the unused portion on a pro-rata basis, less any storage or handling already performed that month.
Customs Brokerage & Documentation Services: Once documentation has been filed with the relevant authority, the service is considered complete and non-refundable, though we will correct any filing error made on our end at no additional cost.
Demand for a Refund
You have to let us know in writing at cargo@eaglebridgecargo.com within the designated period asking for a refund or credit. Please provide your name, shipment/order number, and a statement of the problem.
Approved reimbursements will be handled within 7 business days following approval. Refunds will be granted from the original payment method.
Exceptions
Delays caused by weather, road closures, customs holds, or other circumstances outside our control are not eligible for refund, though we will keep you informed throughout.
Freight already delivered and signed for will not be eligible for a full refund of the shipping charge.
Changes to This Policy
We kindly retain the right to change our refund policy at any moment. Modifications will show right away on our website. Review this policy often for changes.
Contact Information
Please get in touch with us at cargo@eaglebridgecargo.com should you have any issues about this Refund Policy.
3. Terms and Conditions
Last updated August 3, 2026
Welcome to Eaglebridgecargo. Booking a shipment or otherwise using our services and visiting our website at eaglebridgecargo.com agrees you to the following terms and conditions. Should your agreement differ, kindly avoid using our website.
Acceptance of Terms and Conditions
You verify that you are at least 18 years old and authorized to book shipments on behalf of your business by using our website and offerings.
Changes to Terms
We reserve the right to change these terms whenever we so want. Modifications will show right away on our website. Your ongoing use of the site shows acceptance of the new terms.
Services Offered
Among our offerings are full truckload shipping, LTL freight, expedited air cargo, warehousing and fulfillment, customs brokerage and compliance, and freight brokerage and load matching. Rates shown on our website are typical starting rates; final pricing is confirmed at time of booking based on exact shipment details.
Client Obligations
Clients are responsible for providing accurate weight, dimensions, and hazardous material disclosures for all freight tendered. Inaccurate information may result in additional charges or delays.
Terms of Payment
Payment is due upon booking or per the terms of a signed shipping agreement. We accept card payment, ACH transfer, and approved net terms for qualifying accounts. Late payments may incur additional fees.
Delivery Timelines
Delivery windows given at booking are estimates based on typical transit times. We are not liable for delays caused by weather, road conditions, customs holds, or other circumstances outside our control, though we will communicate promptly when delays occur.
Claims & Damaged Freight
Freight damage or loss claims must be reported within 5 business days of delivery, with photographic evidence where possible. Claims are handled according to the carrier's cargo insurance terms.
Limitation of Liability
Daniel Petelin and Eaglebridgecargo won't be liable for any indirect, incidental, or consequential damages resulting from your use of the site or the services rendered, beyond the cargo insurance coverage carried by the assigned carrier.
Confidentiality
Unless mandated by law, we will keep your shipment and business information confidential and will not share it beyond what's necessary to complete your shipment.
Contact Information
Please get in touch with us at cargo@eaglebridgecargo.com should you have questions or concerns about these terms.
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